Administration Officers

Your new collective agreement has been voted up by an overwhelming majority of Department of Education staff! This agreement would not have happened without the hard work and dedication of Together members across the state.

Union members have won a new allowance for experienced AO2s. Permanent and temporary AO2s with 12 months’ continuous service at AO2.8 will be paid $50 per fortnight. For AO2s with 24 months’ continuous service at AO2.8 the allowance rises to $100 per fortnight.

New AO4 and AO5 position descriptions are being developed to allow schools to recognise and pay Administration Officers performing higher-level work.

You also should have received your $1250 one-off payment on 26 February 2020.

Hard won additional school funding will have impacts on Administration Officers within Queensland State Schools. We have not finished our campaign to have all administration officers reclassified.

The following AO2 position description has been negotiated and updated. 

Together delegates negotiated and these PDs were finalised by the RoSAS review. See below. These PDs are also available on One Portal.

Schools are encouraged to adopt these PDs and implement them by acknowledging the work you do in your school. It is important to note that the school needs to provide the additional funds to upgrade the roles.

While the Department is finalising the "School Endorsement Form" process to adopt the PD and make you permanent in your role, use the Relieve Above Level process with your Region.

We are keen to hear your thoughts and to help members seek progression to these levels. Please get in touch at

WIN! For International Student and Home Stay Coordinators

In 2016 we wrote to the Department about their failure to pay you an appropriate on-call allowance and recall to duty allowances when you are performing your work.

Six weeks later we received this letter from the Department saying they would "get back to us next year" essentially.

Given that the Department had had six weeks to respond to us we lodged a dispute in the Industrial Relations Commission to get urgent resolution.

The Department have now, as a result of this dispute, advised all your managers that they MUST pay you an on-call allowance and recall to duty.

Payroll have been in touch with all the claimants we have identified. If you have not been contacted email us at