Urgent feedback required from Transurban members - Changes in hours of operation for Customer Care team.
Your union has received correspondence from Transurban advising of proposed changes in hours of operation for the Customer Care team. According to Transurban this was following a review of peak call periods which are currently 7am - 7pm. The proposed hours of operation are 8am - 6pm, Monday to Friday. This change is not intended to impact on headcount, individual weekly working hours or other conditions.
You can read the emails and the proposal below;
We are seeking your feedback. Let us know if these changes will impact you or if you have any questions or concerns in regards to the change process. Please send your feedback to email@example.com by COB tomorrow, Friday 18 October.
This email has been sent out to all members at Transurban. It may or may not apply to you at this point in time however, your union values your feedback, and we believe that it is important to act on important issues promptly. It is better that we formalise one response collating all members feedback who are affected or potentially affected straight away.