Union welcomes in-sourcing

Posted August 28, 2013 by Together Queensland

Representatives of the Australian Services Union have welcomed news that Virgin Australia Airlines is bringing back home call centre jobs that had previously been outsourced to New Zealand.

ASU Branch Secretary Julie Bignell said, “Under the new CEO there has been a trend to in-source work that had previously been out-sourced, and we welcome that.

“There are way too many white collar jobs outsourced every year in this country and we commend Virgin for bucking the trend.

“In-sourcing makes good business sense when you care about customer service and maintaining control of the quality of the services you offer.

“Virgin obviously understands the benefits to doing the work internally, and that’s great news for not only Virgin staff, but also Virgin customers who will get a better standard of service.”

Originally Virgin outsourced about 100 jobs to Sitel, situated in Auckland in NZ to handle customer calls.

“Whilst we understand this is bad news for the workers in Auckland, we support John Borghetti’s decision to bring these

jobs home,” Julie said.

The Services sector makes up about 70 % of our Australian economy and every year 20-25,000 white collar jobs go overseas.

Julie added, “If this was the manufacturing sector it would be on the news every night. We believe Australia needs a long term, comprehensive plan for our services sector.

“We have already called successfully for a Federal Government coordinated group that brings together all the relevant players including state and federal government as well as industry, employer and employee reps plus education and training representatives.”


Authorised Alex Scott, Secretary, Together.
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